Refund & Cancellation Policy

Last updated 10 October 2026

This policy applies to all fees paid to TraderCap Technologies Private Limited for TraderCap evaluations and services. All services are delivered digitally, and no physical goods are shipped.

1. Evaluation fees are non-refundable once issued

Your evaluation account is issued instantly after payment. Because access to a digital service begins immediately, fees are non-refundable once the account is issued, including where the account is failed, unused, expired for inactivity, or terminated for breach of the rules.

2. Cancellation before issue

If your account has not been issued (for example, due to a technical issue on our side), you may cancel and receive a full refund to the original payment method.

3. Fee refund with first payout

If you pass the evaluation, complete KYC and receive your first approved payout as a funded trader, the evaluation fee for that account is added to that payout. This benefit is forfeited if the account is found to have breached the Prohibited Practices Policy.

4. Duplicate or failed payments

If you were charged twice or your payment failed after being debited, contact support@tradercap.in with the transaction reference. Verified errors are reversed within 5–7 business days, depending on your bank.

5. Chargebacks

If something went wrong with a payment, please contact support first so we can resolve it quickly. This does not affect your right to raise a chargeback with your bank or card issuer.

6. Currency

All fees and refunds are processed in INR.